Public Information - Manx Care

To access your medical records, please contact the Manx Care Information Governance Team. You can reach them by:

Telephone: +44 1624 642621

Email: manxcaresars@gov.im

The form is also downloadable from the Information Governance Team’s website.

Yes, you can raise a concern anonymously. However, if you expect a response, we will need your contact details. Rest assured, all enquiries and concerns are treated confidentially.

You can share your positive feedback with us, and we will pass on your comments. Please contact MCALS to provide your compliment.

Yes, you can request to change your consultant or get a second opinion. Discuss this with your current consultant or speak with your GP for assistance. For more information, please contact the MCALS team.

It's important to inform your doctor or clinical team about any concerns regarding your treatment. While MCALS cannot provide clinical advice, they can communicate with clinicians on your behalf. For further assistance, contact the MCALS team.

Call our Crisis Response Team on +44 1624 642860, who operate 24 hours a day, 7 days a week. You can also book an appointment with your GP, who can refer you to mental health services.

MCALS staff do not handle issues already addressed through Manx Care's complaints procedure. If you have made a formal complaint, MCALS cannot take further action but can guide you through the complaints process and provide information on independent support. To make a formal complaint, contact:

Telephone: +44 1624 650500

Email: manxcarecomplaints@gov.im

Your care will not be negatively affected by contacting MCALS or raising a complaint.

MCALS has a duty of confidentiality and cannot share patient information without permission. We can investigate concerns raised by relatives or friends but may not always share the full results.

The COVID-19 pandemic has significantly impacted Manx Care services, resulting in longer waiting times for appointments, procedures, and surgeries. We are working hard to reduce waiting lists amid high demand.

Patients are prioritized based on clinical urgency. Routine cases may have to wait longer than 12 months, especially for non-urgent procedures.

MCALS provides support and advice for patients. Contact us on:

Freephone: +44 1624 642642

Email: mcals@gov.im

For additional resources, visit the Wellbeing Partnerships webpage.

If your condition worsens while waiting for an appointment, contact your GP for assessment and further action if needed.

To change or cancel your appointment, use the contact details provided at the top of your appointment letter. For appointments at Noble's Hospital, contact the Patient Information Centre at + 44 1624 650103.

If you need to speak to a ward area, if you call the main Noble's Hospital number on +44 1624 650000 you will go through to the switchboard who can assist you.

Email: patient.transfers@gov.im

Address: Patient Transfer Office, Garaghyn Glass, Noble′s Hospital Estate, Strang, IM4 4RJ.

For transport to or from an appointment in the UK, please telephone +44 1624 642673 (Open 9am to 5pm Monday to Friday [excluding Public Holidays]. Closed for lunch 1 to 2pm. If you require urgent assistance outside of the normal Patient Transfer operating hours, please contact the Air Ambulance Service Co-ordinator on +44 1624 650000)

For transport to or from an appointment in the Isle of Man, phone Bus Vannin on +44 1624 642666 (Open 8:30am to 4:30pm Monday to Friday [excluding Public Holidays]. Closed for lunch 12 to 1pm).

The Manx Emergency Doctor Service (MEDS) is an ‘out-of-hours’ emergency service that will operate when your doctor’s surgery is closed.

The out-of-hours service is only for emergencies that cannot wait until the next working day.

• Monday - Friday: 6pm to Midnight
• Weekends: 24 hour cover
• Public Holidays: 24 hour cover

You can telephone MEDS direct on +44 1624 650355.